Frequently Asked Questions
Everything you need to know about your next travel companion.
What is the secret behind the Trtl Pillow's design?
Our pillows feature a patented internal support system that keeps your head in an ergonomic position during long-haul flights, preventing neck strain and providing superior comfort compared to traditional U-shaped pillows.
How long does shipping take within the US?
Standard shipping typically takes 3-5 business days. We also offer expedited shipping options at checkout if you need your travel gear ready for an upcoming trip.
Are the Trtl Travel pillows machine washable?
Yes! Simply remove the internal plastic support and you can toss the soft fleece wrap into the washing machine on a cool cycle to keep it fresh for every journey.
What is your return policy?
We offer a 60-day money-back guarantee. If you are not completely satisfied with your purchase, you can return it within 60 days of delivery for a full refund, no questions asked.
Do you offer international shipping?
While this store serves the US, we have dedicated regional stores for the UK, Europe, and Canada to ensure the fastest delivery and lowest shipping costs for our global customers.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as PayPal, Apple Pay, and Google Pay for a seamless checkout experience.